Refund & Returns Policy
Last Updated: 10 September 2026
At Cricket Wall Art, we carefully inspect and securely package our products before dispatch. We want you to receive your cricket wall art in good condition.
This Refund & Returns Policy explains when a product may be eligible for return, replacement, or refund when purchased from cricketposter.store.
1. Return & Replacement Eligibility
We accept return or replacement requests only for eligible issues such as:
- Product received damaged
- Wrong product received
- Product received with a manufacturing or printing defect
- Product significantly different from the product ordered
The product must be reported within the applicable time period mentioned below.
2. Damaged Product
If your framed poster arrives damaged, please contact us within 48 hours of delivery.
To help us verify the issue, please provide:
- Order number
- Clear photographs of the package
- Clear photographs of the damaged product
- A short video or unboxing video, where available
- Description of the issue
We strongly recommend recording an unboxing video when opening your package, as it can help us investigate damage claims.
3. Wrong Product
If you receive a product different from the one you ordered, please contact us within 48 hours of delivery.
After verification, we may arrange an appropriate replacement or refund, depending on the circumstances and product availability.
4. Defective Product
If your product has a manufacturing, printing, or other qualifying defect, please contact us within 48 hours of delivery with photographs or video showing the issue.
After reviewing the claim, we may offer:
- Replacement of the product; or
- Refund where replacement is not reasonably possible.
5. Change of Mind
Because our products are prepared, printed, assembled, and packaged specifically for sale, we generally do not accept returns simply because a customer has changed their mind, ordered the wrong design, or no longer wants the product.
However, nothing in this policy limits any rights or remedies available to consumers under applicable law.
6. Products Not Eligible for Return
A return or replacement may not be accepted for issues caused after delivery, including:
- Damage caused by the customer
- Improper handling or installation
- Normal wear and tear
- Damage caused by moisture, heat, or other environmental conditions
- Scratches or damage caused after opening the package
- Products modified or altered by the customer
- Incorrect product ordered by the customer
- Change of mind
This does not affect any rights available under applicable consumer law.
7. Return Request Process
To request a return, replacement, or refund, please contact us:
Email: support@cricketposter.store
Phone / WhatsApp: +91 9907956242
Please include:
Order Number:
Customer Name:
Reason for Request:
Photos/Videos of the Product:
Our team will review the request and provide further instructions if the claim is eligible.
Please do not send a product back without receiving return instructions from us.
8. Verification of Claims
All return, replacement, and refund requests are subject to verification.
We may request photographs, videos, packaging details, or other information reasonably required to understand the issue.
Once the claim has been reviewed, we will communicate the available resolution.
9. Replacement
Where a replacement is approved, we will make reasonable efforts to provide the same product.
If the same product is unavailable, we may offer an alternative resolution, including a refund where appropriate.
Replacement timelines may vary depending on product availability and courier operations.
10. Refunds
If a refund is approved, the refund amount and method will depend on the circumstances of the order and the applicable payment method.
For prepaid orders, eligible refunds will generally be processed through the applicable payment/payment gateway process.
For COD orders, we may request appropriate bank account or other payment details required to process an approved refund.
Refund processing and crediting times may vary depending on the payment provider or bank.
11. Shipping Charges on Approved Returns
If a return or replacement is approved because we sent the wrong product or the product arrived damaged or defective, we will handle the applicable return/replacement shipping arrangements according to the circumstances.
Returns requested for reasons that are not covered under this policy may not be accepted.
12. RTO and Refused Deliveries
An order that is refused, not accepted, or cannot be delivered because of customer-related circumstances may be returned to us as Return to Origin (RTO).
RTO is different from an eligible product-return request after successful delivery.
For RTO orders, any refund or reshipment will be handled according to our applicable Shipping & Delivery Policy, Cancellation Policy, and COD Policy.
13. Cancellation Before Dispatch
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests received before dispatch may be considered according to our Cancellation Policy.
Once an order has been dispatched, cancellation may no longer be possible.
14. Refund Processing Time
Once a refund has been approved, we will initiate the applicable refund process within a reasonable period.
The time required for the amount to appear in the customer’s bank account or payment method may depend on the payment gateway, bank, or financial institution.
15. No Refund Without Verification
We may not be able to process a refund or replacement until the reported issue has been reasonably verified.
Providing false, misleading, or manipulated information in connection with a return or refund request may result in the request being rejected, subject to applicable law.
16. Contact Us
For return, replacement, or refund-related questions, please contact:
Cricket Wall Art
Website: cricketposter.store
Email: support@cricketposter.store
Phone / WhatsApp: +91 9907956242
Address: State Farm Colony, Islampur, Uttar Dinajpur, West Bengal – 733202, India
❤️ Cricket Wall Art
Your Wall. Your Hero. Your Cricket.
Made with ❤️ for True Cricket Fans.
